Sahara Silk Indigo

UAE:
Estimated delivery time is 2 to 7 business days,

GCC Countries:
Orders are delivered within 5 to 10 business days.

International:
Estimated delivery time is 7 to 10 business days, depending on customs clearance procedures.

Additional Information:

• Any applicable taxes, duties, or customs fees are the responsibility of the customer and will not be covered by the seller.
  
• The shipping courier will attempt to contact the recipient up to three times. If unreachable, the package will be returned to the sender.
  
• If a package is returned due to unpaid customs/taxes or failure to respond to the courier, the full cost of shipping and return will be charged to the customer.
  
• All international shipments may be subject to customs duties or import taxes imposed by the destination country. These fees are determined by local authorities, and the seller has no control over their amount or enforcement.
  
• If the customer refuses to pay customs or import taxes and the shipment is returned, the shipping costs (both outbound and return) will be deducted from the original order value before any refund (if applicable).

We are committed to providing high-quality products and ensuring your satisfaction. Please inspect your order immediately upon receipt. If you receive a damaged, defective, or incorrect item, kindly contact us right away so we can review the issue and arrange an appropriate solution.

Our return policy allows you to request a return within 5 days from the date of delivery.

To qualify for a return, the item must be unused, unopened, and in its original packaging, accompanied by the receipt or proof of purchase.

Please note that if a return is requested without a valid reason—such as damage, defect, or incorrect item—the full shipping and return costs will be charged to the customer.

For any questions or further assistance, please reach out to our customer service team, who will be happy to help you at any time.